Legal
Privacy Policy
This policy explains how we collect, use, store, and disclose personal information related to enquiries, website usage, and the AI-assisted services we provide.
Effective date: 3 September 2026.
Who we are
Auto Assessments Pty Ltd is operated by Auto Assessments Pty Ltd (ABN 51 697 192 591). We provide AI-assisted tools and services for RTOs, consultants, and related education and training users. If you have a privacy question, contact us at contactus@autoassessments.com.au.
Information we collect
We collect personal information you provide directly to us, including your name, organisation, role, email address, phone number, and enquiry details. If you request a service, we may also collect files and data you submit to us, such as assessment tools, validation materials, student submissions, grading instructions, evidence, and related notes. We also collect technical information such as IP address, browser and device details, referral information, and telemetry used to operate, secure, and improve the website.
How we use information
We use personal information to respond to enquiries, verify service requirements, communicate with you, provide requested products and services, maintain records, process payments or invoicing where applicable, and improve our website, workflows, and offerings. We also use technical information to monitor performance, detect misuse, troubleshoot issues, and help keep our systems secure.
AI-assisted processing
Some services use software automation and AI-assisted processing to analyse or structure the materials you submit and to help generate draft outputs, reports, and recommendations. That processing may involve personal information contained in the materials you provide. We do not use customer or student materials to train AI models. By submitting materials to us, you acknowledge that we may process them using the tools and systems reasonably required to deliver the service. You remain responsible for ensuring you are authorised to provide the information and that human review remains part of your decision-making process.
Disclosure to service providers
We may disclose personal information to service providers who help us operate the website and deliver services, such as hosting, analytics, cloud infrastructure, communications, document handling, and security providers. We may also disclose information where required by law, to enforce our terms, to protect rights and safety, or in connection with a business sale, merger, or restructure.
Overseas processing, cookies and analytics
We host our website and primary service data in Australia. We may use established AI technology and other service providers that operate global infrastructure, so some information may be processed outside Australia where necessary to deliver a service. Where this occurs, we use providers and security controls we consider appropriate for the nature of the information and the service being delivered. We may use cookies or similar technologies that are reasonably necessary for website functionality, performance monitoring, and analytics. We currently use telemetry tools such as Application Insights and may use privacy-enhanced third-party embeds where relevant to website content.
Retention and security
We retain personal information for as long as reasonably necessary to respond to enquiries, deliver services, keep business and compliance records, resolve disputes, and meet legal obligations. We use administrative, contractual, and technical safeguards that are reasonable in the circumstances to protect information from loss, misuse, unauthorised access, disclosure, or alteration. No internet or storage system is completely secure, so we cannot guarantee absolute security.
Access, correction and complaints
You can ask us to access or correct personal information we hold about you, subject to any legal limits or verification requirements that apply. If you have a privacy concern or complaint, contact us at contactus@autoassessments.com.au. We will review the request and respond within a reasonable time. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy from time to time to reflect changes to our website, services, technology, or legal obligations. When we do, we will publish the updated version on this page and revise the effective date.