Privacy Policy

Who we are

Auto Assessments Pty Ltd is operated by Auto Assessments Pty Ltd (ABN 51 697 192 591). We provide AI-assisted tools and services for RTOs, consultants, and related education and training users. If you have a privacy question, contact us at contactus@autoassessments.com.au.

Information we collect

We collect personal information you provide directly to us, including your name, organisation, role, email address, phone number, and enquiry details. If you request a service, we may also collect files and data you submit to us, such as assessment tools, validation materials, student submissions, marking instructions, evidence, and related notes. We also collect technical information such as IP address, browser and device details, referral information, and telemetry used to operate, secure, and improve the website.

How we use information

We use personal information to respond to enquiries, verify service requirements, communicate with you, provide requested products and services, maintain records, process payments or invoicing where applicable, and improve our website, workflows, and offerings. We also use technical information to monitor performance, detect misuse, troubleshoot issues, and help keep our systems secure.

AI-assisted processing

Some services use software automation and AI-assisted processing to analyse or structure the materials you submit and to help generate draft outputs, reports, and recommendations. That processing may involve personal information contained in the materials you provide. We do not use customer or student materials to train AI models. By submitting materials to us, you acknowledge that we may process them using the tools and systems reasonably required to deliver the service. You remain responsible for ensuring you are authorised to provide the information and that human review remains part of your decision-making process.

Disclosure to service providers

We use Microsoft Azure to host our service and support document and AI-assisted processing. We also use service providers for functions such as communications, payments, and security and performance monitoring. We share personal information where reasonably necessary for those functions, supported by appropriate contractual and security safeguards.

We may also disclose information where required by law, to enforce our terms, to protect rights and safety, or in connection with a business sale, merger, or restructure.

Where information is stored and processed

Our website and primary service data are hosted in Australia. Some information may be processed outside Australia by service providers supporting AI-assisted processing or other service functions. Australian hosting does not mean that all processing occurs within Australia. Where overseas processing occurs, we use providers and security controls appropriate to the nature of the information and the service being delivered. Contact us before uploading if your RTO has specific storage or processing location requirements.

Cookies and analytics

We may use cookies or similar technologies to support website functionality. We also use telemetry tools such as Application Insights to monitor performance, troubleshoot issues, detect misuse, and understand how the website is used. Telemetry does not necessarily rely on cookies. Where relevant to website content, we may use privacy-enhanced third-party embeds, which may involve processing by the third-party provider.

You can manage cookies through your browser settings. Blocking cookies may affect some website features and does not necessarily prevent telemetry collection.

Retention and security

Our standard retention period for student submission documents, final assessment reports, and related assessment records is three years after the latest finalised attempt in the related submission history, including any Resubmissions. Relevant records may need to be retained longer for active processing, disputes, or legal obligations. Your RTO should keep its own copies for any period required by its recordkeeping obligations; our service does not replace your records archive. Contact us to discuss retention requirements or request deletion.

We retain personal information for as long as reasonably necessary to respond to enquiries, deliver services, keep business and compliance records, resolve disputes, and meet legal obligations.

We use layered security measures to help protect your assessment materials and student information against loss, misuse, unauthorised access, disclosure or alteration. Our service is hosted on Microsoft Azure. We use encryption in transit and Azure-managed encryption at rest, a web application firewall to help block malicious traffic, and private network connections to restrict access to internal services. Staff access is restricted to authorised personnel, and we monitor our systems for security threats and suspicious activity. These measures are supported by administrative and contractual safeguards. If your RTO has specific security or confidentiality requirements, contact us to discuss them before uploading.

Access, correction and complaints

You can ask us to access or correct personal information we hold about you, subject to any legal limits or verification requirements that apply. If you have a privacy concern or complaint, contact us at contactus@autoassessments.com.au. We will review the request and respond within a reasonable time. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time to reflect changes to our website, services, technology, or legal obligations. When we do, we will publish the updated version on this page and revise the effective date.